Reach out, share your situation, and let our care coordinators take it from there.
Reach out
Day 0
We listen
Day 1–3
Care begins
Day 3–7
— What you do
Call our care line on +1 (647) 917-7795, fill the booking form, or send an email. Share what brings you to us, even just briefly.
— What we do
A real care coordinator answers personally. No phone tree. We listen, ask a few clarifying questions, and book a follow-up if needed.
— What happens next
A first conversation that helps you decide if Neo-WeCare is the right fit, with zero pressure.
— What you do
Walk us through daily routines, medical context, cultural preferences, and the moments that matter most to your loved one.
— What we do
Build a written care plan, then match you with a caregiver based on personality, language, schedule, and clinical fit.
— What happens next
A written care plan and a matched caregiver, usually within 48 hours of the first call.
— What you do
Welcome your caregiver and walk them through your home. Ask anything. Adjust anything.
— What we do
Show up on time, follow the plan, document the visit, and check in with you and your family afterwards.
— What happens next
Trusted care, in motion. Most families are paired with a regular caregiver within the first week.
Some families come in knowing exactly what they need. Others are just starting to think about home care. Wherever you are, the first call is for you.
A real human.
A care coordinator picks up the phone — not a bot.
Zero pressure.
No upselling. We help only if it’s the right fit.
15–30 minutes.
Enough time to actually understand your situation.
A clear next step.
You leave the call knowing exactly what comes next.
Can’t find your question here? Reach our care line. We’re happy to walk you through anything.
Most families have a care plan within 48 hours of their first call and a first visit within 3–7 business days. Urgent and end-of-life care can often start the same day.
If you are a Neo-WeCare staff member, please submit your weekly mileage through the form below. Reach out to HR with any questions.
— A call away
Talk to a care coordinator today. A short call is enough to map out exactly how we can help your family. Written plan within 48 hours, first visit within a week.
48h.
Care plan delivered
24/7.
Family reachability
$0.
First consultation
Care that comes home
Today.
